“While Securus has reduced the average cost of calls by 30% over the past 3 years, not all consumers felt the same relief.”



  • Work with all of our institutional customers to broaden rate relief for more consumers by targeting the elimination of legacy outlier rates and reinvesting in the development of innovations and tools to further reduce costs.
  • Work with institutional customers to implement lower cost-to-consumer commission alternatives across all correctional facilities regardless of the funding source and model determined by each locality.
  • Reduce the application of third-party funding fees by investing in technology solutions where possible – and negotiating lower rates where outside vendors are still required – to provide savings to consumers of at least 35% on funding fees.


STATUS: In Progress

  • Renegotiated contracts with 47 correctional agencies, slashing call rates that had previously exceeded national averages.
    • Negotiated a new contract with a major county customer lowering the cost of phone calls by more than 60% for over 6,000 incarcerated individuals and their loved ones.
  • Integrated commission-free and agency-paid options for telephone calls with both existing institutional customers and potential new institutional customers.
  • Since January 1, 2020, incarcerated individuals have used Securus phone systems to make free calls valued at more than $20 million.